Transcosmos Corporation. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) has the honor to announce that the company has been named the leading Customer Experience Management (CXM) services provider in the Asia Pacific region by Everest Group in its research paper “Customer Experience Management (CXM)” In the Asia Pacific Region – PEAK Matrix® assessment with service provider Landscape 2021” was announced in December 2021.
“Transcosmos has emerged as the leader in Customer Experience Management (CXM) for the Everest Group at APAC – Evaluated PEAK Matrix® 2021 due to its strong capabilities in East and Southeast Asia, digital solutions ecosystem, and strong language capabilities,” said Charang Sharma, Director of Practice, Everest group. “Moreover, its digital and deep field expertise, ongoing investments in multilingual hubs, and expansion into new markets is expected to drive future business growth.”
Everest Group is a research firm focused on strategic information technology, business services, engineering services, and supply. Customer Experience Management (CXM) Asia Pacific – PEAK Matrix® Evaluation with Service Provider Landscape 2021 is a detailed evaluation of 16 CXM customer service providers in the Asia Pacific region, including call center outsourcing players. Everest Group evaluates and recognizes leaders based on various factors including continuous analysis of the CXM services market across all industries and geographies.
As a partner in our clients’ digital transformation, Transcosmos provides call center services, digital marketing services, and BPO services to more than 3,000 companies across a wide range of industry sectors. Transcosmos will continue to help our customers expand their sales and optimize costs.
About Transcosmos Inc.
Transcosmos launched its operations in 1966. Since then, we have combined superior ‘people’ with modern ‘technology’ to enhance the competitive strength of our clients by providing them with superior value services. Transcosmos currently provides services that support business operations to clients with a focus on sales expansion and cost optimization through our 171 bases across 30 countries/regions with a focus on Asia, while constantly striving for operational excellence. Moreover, after expanding the e-commerce market globally, Transcosmos provides one-stop global e-commerce services to provide excellent products and services to our consumers in 48 countries/regions around the world. TransCosmos aims to be our clients’ “Global Digital Transformation Partner”, supporting clients’ transformation by leveraging digital technology, and responding to an ever-changing business environment.