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SpotOn Unveils SpotOn Retail, the Industry’s First Omnichannel Solution Built from the Ground Up for Independent Retailers to Sell Online, In-Store, and On-the-Go

SpotOn Unveils SpotOn Retail, the Industry’s First Omnichannel Solution Built from the Ground Up for Independent Retailers to Sell Online, In-Store, and On-the-Go
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San Francisco–(work wireSpotOn, the leading software and payments provider, has introduced SpotOn Retail, a fully integrated omnichannel solution for retailers and service providers to serve customers in-store, online, and wherever they need it. The integrated business management solution includes a comprehensive in-store and online catalog, point of sale, and e-commerce site – all managed from one easy-to-use dashboard. SpotOn Retail arrives as retail sales hit a record high in October to give smaller retailers a way to create new revenue streams and compete with larger retailers.

SpotOn Retail was built from the ground up to meet the evolving needs of retailers and changing consumer preferences. SpotOn conducted a new survey, conducted by The Harris Poll online among more than 2,000 adults in the United States, and found that 78% of Americans would be more likely to buy from a store that offers in-person and online purchase options than a store that offers a one-on-one purchase option, making a solution Multichannel flexibility is vital to retail success. SpotOn Retail connects all the essential business tools – point of sale, e-commerce, inventory management, marketing and audit management, loyalty, local delivery, and nationwide shipping – making it easier for independent retailers to reach new customers, create new revenue streams, and compete against chains. National Retail.

One integrated catalog for all channels

Today, business owners have to manage their e-commerce and in-store catalogs separately. With SpotOn Retail, customers can now manage one integrated catalog that connects inventory in-store and online through one easy-to-use dashboard, saving time and avoiding errors.

A business owner can define all the necessary variables for a product or service and choose whether they are available in-store, online or both, and easily deploy them to in-store POS devices and e-commerce store from the dashboard – anytime, anywhere. Now retailers can sell unlimited products and services from anywhere, sync all sales with real-time inventory management, and automatically reconcile inventory count across locations. The catalog gives retailers complete control over their locations, sales channels, shipping and delivery patterns, as well as team member access, taxes, fees, discounts, and gratuities.

Convenience to compete on a large scale

The SpotOn/Harris Poll survey also revealed that 68% of Americans would rather buy holiday gifts from an independent store than a national retailer if they were delivered to their doorstep. SpotOn offers independent retailers the competitive advantage of local shipping and next-day, same-day delivery through integrations with Shippo and DoorDash.

The popularity of pickups has spread within the store and on the roadside as well, and 40% of Americans say they would be more motivated to buy from an independent retailer than a larger local retailer with the availability of “Buy Pickup Online”. The SpotOn Retail catalog makes pickup seamless with options to save lead times, days and times of availability, as well as customer pickup instructions to ensure a seamless employee and customer experience.

“For small and medium-sized businesses with storefronts, the idea of ​​being able to offer BOPIS and curbside pick-up has traditionally been for larger retailers,” said Doron Friedman, Chief Product Officer, SpotOn. . “Through SpotOn Retail, we provide small retailers with the support and solutions they need to compete with supermarkets and facilitate consumer choice for small businesses.”

As with all SpotOn technologies, SpotOn Retail’s payment processing solution offers flexibility, transparency, fair pricing, convenient features, and digital payment options, including Apple Pay, Google Pay, PayPal and Venmo.

A comprehensive business management solution

SpotOn Retail includes a new multi-channel point of sale system complete with mobile and counter devices, as well as an e-commerce storefront called SpotOn eCommerce. For customers who need to create a complete website, SpotOn will create a customized website and online store at an affordable price, in less than 40 hours.

The SpotOn Dashboard is built into SpotOn Retail, providing retailers with access to digital marketing, review management, and reporting tools to operate and grow their businesses through data-driven decisions. From launching a seasonal promotion to introducing new products or services, SpotOn’s marketing tools give retailers the ability to create an integrated campaign via email and social media, as well as digital coupons. With powerful reporting, business owners have easy-to-understand insights into sales, employment, and equity to drive smarter decision-making to increase revenue.

More than half (56%) of Americans say they regularly make unexpected purchases as a result of loyalty program offers. SpotOn Retail customers will be able to take advantage of the digital loyalty program to increase revenue and build repeat business. Integrated into the SpotOn Retail dashboard, the loyalty program will allow retailers to automatically register customers at checkout, create personalized rewards, send automated email deals, and increase sales with every check-in and redemption.

Retail sales are showing no signs of slowing. According to the US Department of Commerce, consumers spent $638 million in stores and restaurants in October, up 1.7% from September and 21% above pre-pandemic levels. To learn more, visit

Scan method:

This survey was conducted online within the United States by The Harris Poll on behalf of SpotOn from October 7 to 12, 2021 among 2,053 adults aged 18 and over. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For the full survey methodology, including weighting variables and subgroup sample sizes, please contact Megan Palmer at SpotOn.

About SpotOn

SpotOn is one of the fastest growing software and payments company with end-to-end cloud-based technology for small and medium-sized businesses and businesses in the restaurant, retail, sports and entertainment spaces. Known for its rapid innovation and industry-leading customer service, SpotOn offers integrated solutions including marketing and loyalty, website development, e-commerce, reservations, mobile ordering, digital payments, review management, and retail and point of sale (POS) solutions. For more information, visit

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