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Digital Trends in the BFSI Industry Amidst COVID-19 and

Digital Trends in the BFSI Industry Amidst COVID-19 and
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NEW YORK, Jan 12, 2022 (GLOBE NEWSWIRE) – announces release of “Digital Trends in the BFSI Industry Amid COVID-19 and Beyond” report – utm_source = GNW
BFSI companies focus on improving digital experiences, such as hiring digital customers and employees, online payments, proactive alerts, payment reminders, self-access to account information, and faster loan approvals. Customer experience is our top priority. Employee safety, productivity, engagement, and employee retention are also a top priority amid the pandemic. The shift to the cloud has been accelerated so that businesses can take advantage of new features, scalability, and flexibility. Self-service tools are frequently used by all generations; With the help of artificial intelligence, they can be more efficient and faster in handling more complex queries. Security has always been a paramount concern, but with WFH being an ongoing reality, it is front and center as an IT issue. Consumer confidence is non-negotiable in this industry. The ability to deliver excellent customer experiences through mobile devices is critical to survival; This means offering seamless and easy interactions and transactions no matter what method or channel a customer used to communicate every time they contact a business. The results in this survey are based on an online survey of 429 IT decision-makers in the banking financial services, and insurance industry worldwide. The main objectives of this research are:
• Understand the impact of COVID-19 on ICT decision making
• Identify IT-related challenges facing organizations today
• Monitor the status of digital transformation
• Evaluate the current and future use of business communication technologies
• Evaluate the factors that drive investments in communications technologies
• Measuring ICT trends
• Assessment of available IT budgets
• Corporate Mobility Management
• Digital Commerce
• Communication and Collaboration
• Data centers and cloud infrastructure
• Digital Marketing (Multi-Channel Marketing, Marketing Automation)
• Customer Experience (CX)
• Cyber ​​Security
• Enterprise Content Management (ECM)
• Enterprise Resource Planning (ERP)
• Internet of Things (IoT)
• to me
• digital visualization
• Blockchain
• nbig . data analytics
Author: Alba Shah
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